FAQ

What screen cleaner do we recommend?
Use a cleaner suitable for glass and plastics.  You can find this product on Amazon. http://www.aclstaticide.com/plastic_glass_cleaner.html Product...
Tue, 1 May, 2018 at 11:45 AM
DELL 55", 75" and 86" InGlass How to connect to a PC
USE DISPLAY PORT #2 AND USB 6C for Touch
Mon, 18 Mar, 2019 at 10:04 AM
How to check the touch display using Windows (10)
Step 1: Start, Control Panel, Select PC-Tablet Application Step 2: Calibrate Step 3: Touch Input Step 4: Using your finger or Passive stylus, accurately ...
Tue, 23 Oct, 2018 at 9:54 AM
Testing the Touch Display for inking problems
1. Download the FlatFrog Board App. Trial  https://www.flatfrogboard.com/ 2. Load the template attached to the article.  3. Using the Pen that came ...
Fri, 22 Feb, 2019 at 12:13 PM
What pen do you recommend for your F-Series product?
We recommend a soft tip pen will work. Here is an example of such a pen: https://www.amazon.com/Cosmonaut-Wide-Grip-Capacitive-Tablets-Surfa...
Mon, 31 Oct, 2016 at 4:26 PM
Is Linux and Android supported?
Yes, we support ARM/Linux and ARM/Linux/Android, for both X86 and ARM. If the Linux Kernel version is 3.5 or higher, the HID multitouch driver is included...
Mon, 31 Oct, 2016 at 6:34 PM
How can I get support for Mac?
FlatFrog recommends a third party driver to get support for OSX, available from Touch Base (http://www.touchbase.com/). Since Mac OSX does not support scr...
Mon, 31 Oct, 2016 at 6:35 PM
Swiping in from the edge doesn’t work?
In some conditions, Windows 8 and 10 suppresses such swipes since it looks for edge gestures. To prevent this from happening – touch with another finger s...
Mon, 31 Oct, 2016 at 6:42 PM
I have connected the Touch Module, but the mouse pointer does not move on touch?
This is correct – on Windows 7, 8 and 10 – the mouse pointer only moves when moving the mouse. Open a drawing program (such as Microsoft Paint) and try th...
Mon, 31 Oct, 2016 at 6:42 PM
I have connected the Touch Module, but it doesn’t seem to work?
This could have many explanations. Try: - Did you remove the protective films? In some cases, they attenuate the signal much enough to prevent touch...
Mon, 31 Oct, 2016 at 6:46 PM