FAQ

What screen cleaner do we recommend?
Use a cleaner suitable for glass and plastics.  You can find this product on Amazon. http://www.aclstaticide.com/plastic_glass_cleaner.html Product...
Tue, 1 May, 2018 at 11:45 AM
DELL 55" and 86" How to connect to a PC
USE DISPLAY PORT #2 AND USB 6C for Touch
Wed, 14 Nov, 2018 at 1:25 PM
How to check the touch display using Windows (10)
Step 1: Start, Control Panel, Select PC-Tablet Application Step 2: Calibrate Step 3: Touch Input Step 4: Using your finger or Passive stylus, accurately ...
Tue, 23 Oct, 2018 at 9:54 AM
What pen do you recommend for your F-Series product?
We recommend a soft tip pen will work. Here is an example of such a pen: https://www.amazon.com/Cosmonaut-Wide-Grip-Capacitive-Tablets-Surfa...
Mon, 31 Oct, 2016 at 4:26 PM
Is Linux and Android supported?
Yes, we support ARM/Linux and ARM/Linux/Android, for both X86 and ARM. If the Linux Kernel version is 3.5 or higher, the HID multitouch driver is included...
Mon, 31 Oct, 2016 at 6:34 PM
How can I get support for Mac?
FlatFrog recommends a third party driver to get support for OSX, available from Touch Base (http://www.touchbase.com/). Since Mac OSX does not support scr...
Mon, 31 Oct, 2016 at 6:35 PM
Swiping in from the edge doesn’t work?
In some conditions, Windows 8 and 10 suppresses such swipes since it looks for edge gestures. To prevent this from happening – touch with another finger s...
Mon, 31 Oct, 2016 at 6:42 PM
I have connected the Touch Module, but the mouse pointer does not move on touch?
This is correct – on Windows 7, 8 and 10 – the mouse pointer only moves when moving the mouse. Open a drawing program (such as Microsoft Paint) and try th...
Mon, 31 Oct, 2016 at 6:42 PM
I have connected the Touch Module, but it doesn’t seem to work?
This could have many explanations. Try: - Did you remove the protective films? In some cases, they attenuate the signal much enough to prevent touch...
Mon, 31 Oct, 2016 at 6:46 PM
What cleaner do you recommend for medical applications?
Below are medical chemicals that are tested.  Test condition 1. Place cotton onto glass certain area to be tested 2. Always keep cotton humid...
Tue, 1 May, 2018 at 11:53 AM